Illustrative photograph of an adviser and client reviewing insurance claim documents

International insurance support

Claim Assistance Service

Your claim. Your rights. Our support.

Having trouble with an international insurance claim? We are here to help.

An unsuccessful insurance claim can be frustrating, especially when you believe your claim deserves further consideration. Navigating complicated policy terms, claim requirements, and insurance company procedures can be challenging.

Our Claim Assistance Service helps individuals who encounter difficulties with international insurance claims. We work with you to review the situation, understand the reasons for the claim decision, and identify possible grounds for appeal.

Image is illustrative, not a photograph of our staff or office.

Personal, practical support

How we can help you

Claim review

Help you understand the reasons for a rejected, declined, or disputed insurance claim.

Appeal preparation

Assist in preparing a clear, professional appeal letter supported by relevant documents and policy terms.

Communication support

Help you communicate with the insurer's claims department and present your case effectively.

Supporting documents

Help identify relevant medical reports, receipts, specialist opinions, and other documents that may support your appeal.

Follow-up assistance

Assist with follow-up communications and requests for further review by the insurance company.

Clarity for the next step

We help you make your case stronger

A claim rejection does not always mean the matter is closed. Depending on the policy terms, the reason for the decision, and the supporting evidence available, there may be grounds to request reconsideration or submit an appeal.

We help you present your case clearly, professionally, and with the supporting information needed for the insurer to review it.

Who can benefit from our service?

Our service is designed for individuals who have international health insurance or other international insurance policies and need assistance with claims-related difficulties, including rejected claims, disputed medical expenses, delayed claim decisions, or requests for additional documentation.

Let Us Help You Take the Next Step

Don't face a complicated insurance claim alone.

Contact us to discuss your situation. We will help you understand the available options and guide you through the appeal process wherever possible.

Monday–Saturday, 09:00–18:00 · Thailand time

Please note: Our service provides claim-related support, document preparation, and appeal assistance. The final decision rests with the insurance company and is subject to the applicable policy terms and conditions. We cannot guarantee that a rejected claim will be approved.