Question 1

I am a foreigner living in Thailand. Can you help me buy insurance?

Accepted Answer

Yes. We assist expatriates, retirees, international families, foreign residents and Thai customers with health, life, critical illness, accident, property and vehicle insurance. Whether a policy is offered is always decided by the insurer's own eligibility rules and underwriting.

Question 2

I am applying for a Thai long-stay visa (LTR, O-A or O-X). How does insurance fit in?

Accepted Answer

Each visa category has its own health-insurance requirements, and they can change over time. Our Visa Insurance page explains the requirements as we currently understand them for LTR, O-A and O-X, and lists insurers that offer long-stay plans. The immigration authorities decide visa approval; having a policy does not guarantee it.

Question 3

Can I buy a policy online by myself?

Accepted Answer

Yes, for selected plans. On our website you can open the insurer's own online application for plans such as AXA SmartCare Essential, AXA Hello Health, AXA EasyCare Visa, Roojai cancer, car and motorcycle insurance, and LUMA or AXA travel insurance. You complete the purchase on the insurer's website and receive your policy through their process, subject to eligibility and policy terms. Plans such as Chubb Life 3D Health and Term Life 10/10 are arranged through us by message.

Question 4

How do I ask for help choosing a plan?

Accepted Answer

Message us on WhatsApp, or send the enquiry form on the Insurance page with your name, age or date of birth, email and phone number. During business hours we usually reply quickly and can explain the options in English or Thai.

Question 5

My insurance claim was rejected. Can you help?

Accepted Answer

Yes. Our Claim Assistance Service supports people who face difficulties with international insurance claims — for example rejected or disputed claims, delayed decisions, or requests for additional documents. We help you understand the decision and prepare an appeal. The final decision always rests with the insurance company.

Question 6

What is advance funeral planning?

Accepted Answer

Advance funeral planning lets you choose and arrange your funeral in Thailand ahead of time, from three packages (A, B and C). You can read the package summary on the Funeral Planning page or download it as a PDF.

Question 7

How much does insurance cost?

Accepted Answer

Premiums depend on your age, the plan and the insurer's underwriting, so we do not publish a single price list. Some documents, such as the Term Life 10/10 premium table, can be downloaded from the website. For everything else, message us and we will help you compare the plans that suit you.

Question 8

What are your business hours, and how can I reach you?

Accepted Answer

We are available Monday to Saturday, 09:00–18:00 Thailand time. When a death occurs, message us on WhatsApp at any time — 24/7, including Sundays and holidays. WhatsApp is usually the quickest way to reach us. You can also call, message us on LINE, or email expatps.th@gmail.com.

Question 9

Do you speak English?

Accepted Answer

Yes. Our team supports customers in both English and Thai, and this website is fully available in both languages.

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